Grill'd Rundle St

3.5 The burgers were really nice, but we reserved a table for 8 and when we got there were only 6 seats. A bit disappointing but it was okay, they fixed the problem. We also ordered a plate of chips to share but honestly there were only enough chips for one, maybe two people. Definitely order more chips than you think, because they don't come with the burger. It was very crowded, clearly popular.

The worst customer service I’ve ever experienced in my life. The staff was very poorly trained and very unprofessional. There were four staff but none of them was well-trained. They were just chatting nonstop never being aware of customers. The food quality was also really really bad. The hot chips were over fried and one was not even fried (cold) I will never ever go back. 2 months ago, I had a brief though about their service getting worse but now I am 100% sure that dropping money here is worthless: bad service and poor food

Ordered delivery and they forgot the kids meal with drink and sauce, and an extra drink. I then called Grill’d and they didn’t even offer a replacement meal. Not to mention that the chips had no salt on them and were cold. As I have family members who work at different Grill’ds, it is safe to say this is appalling and I will never be returning!

Tl; Dr: 1) Friendly lady wait staff 2) HotBird had low flavour 3) Pomegranate salad pomegranates were not fresh 4) Grill'd chips were great 5) Making the burgers fresh is good but comes with the trade-off where the meals take as long as 40 minutes to make Friendly wait staff (a lady). Unfortunately, the burger called HotBird was not as good as it could be. There was no distant hit of flavour as it may have been assumed when reading the menu. On the other hand, as always, the Grill'd chips had a distinct and delicious flavour. The Pom (Pomegranate) Salad contained pomegranates that seemed not as fresh as other pomegranate dishes I have seen. Fresh meal policy is great, as food is cooked fresh for the customers, but that comes with the trade-off which is a longer wait time for the meals to be prepared. For us, it took around 30 minutes for the meals to be made. Luckily, we were in no rush to get anywhere. For all those reasons, I avoided a 1 star review as there were many positives that counteracted the negative aspects of our experience.

As Grilld lovers, we were excited to have it whilst visiting Adelaide. Unfortunately we were very disappointed. Only one of our meals came out, they had not put the other order through so the second meal came out after we had finished. No acknowledgment or apology for this. The staff were not very friendly.