Hometown Pizza At Clarks Corner

Sad to say we will no longer be purchasing from Hometown pizza. Placed a large order Around the holidays and when we got home With the order one of the pizzas was completely wrong. They offered to add a free pizza to our account for the next time we ordered. Call tonight to order a few pizzas and use our 1 free pizza that was on the account. They stated they had no notes on the account and told My husband he was not telling the truth and just trying to get a free pizza. If this happens to you, request a refund and don’t trust they will credit your account for a future pizza.

On 11-6-21 we ordered several pizzas. One of our speciality pizzas was not made properly. It was a taco pizza in which they forgot all the other ingredients besides cheese and refi beans. We called and the person apologized stating they had a new hire and would add a free pizza to our account. I called today to order two pizzas one being that free pizza. The person I spoke with basically said they do not show it on the account and refused to honor the previous promise despite knowing the exact dates, order, the fact they agreed a new person started back then, etc. The manager that was put on the phone was also unprofessional and unwilling to assist in resolving the situation. I do not mind the occasional mess up but not honoring your commitment when you do mess up is a big issue for me. I will not order or stop in the convinces store until they honor there commitment after having this error. I will also be contacting my credit card company to charge back charges from the 11:06 as I never received the correct pizza or replacement.

Great Pizza but will not honor advertised pricing. Received a flyer in the mail that had coupons on one side and what appeared to be regular pricing on the other. I called to order a 16" sub for take out. I was told by the lady that answered the phone they didn't make 16" subs but she could make me two 8" subs. I told her that was fine, I will take one 8" steak and cheese. She said my total would be $7.25. The flyer I had said $6 as a normal menu price. I took the flyer with me to pick up my sub. I showed the lady that works in the kitchen and she said, "That is the wrong price." I said it doesn't matter if it wrong, it is your advertising. She would not honor the price so I told her to keep her sub. So my next step was to speak to Todd the owner who I know. I ran into Todd a few days later and showed him his flyer and asked if he would honor the $6 price for a 8" sub and he said, "No, that's not the right price." I told him it was his advertising so how can it not be right. Then Todd tells me, "You can't use two discounts." WHAT? I'm not trying to get any discount just your menu price printed in your flyer. So, which is it? The wrong price? Or a discounted price? What was the first discount I was trying to get? He is giving me two different reasons for not honoring is advertised pricing. I know how advertising works and somebody proofed the flyer before it was distributed. Good food but watch what you are charged, he didn't honor his advertised price for me