Munch Mobile

Absolutely amazing staff and super helpful. Our switch to T-Mobile took almost 4 hours to complete. Jaydon, who was very sweet and thorough, walked us through it patiently. He explained everything that he was doing and what was required of us. He also explained everything that was going wrong throughout the process. He never got frustrated or irritated. I even asked if he would like to take care of another customer and we would wait but they were setting up a new line also and he said he would finish up with us first. Jaydon was knowledgeable, personable, and just all around awesome. None of us expected it to take that long but we enjoyed every single second of it. The other Rep, Jon, even had us in there cracking up and being extremely helpful. I hope these two stay around because this is the best and only great experience we have ever had at this location 😊

Zero stars actually. The Ames, Iowa store has the rudest, most unprofessional employees I've ever met. When we set up service they set up our account and never gave us the account information. Had a problem with our bill and called. They told us we had to drive to the store since we didn't have the account information. We dove 40 minutes to their store and then said I couldnt access the account bcuz it's in my husbands name. So my husband called to give us permission and they wouldnt allow it bcuz now they need his photo ID. Never specified that on our phone call, KNOWING we had to drive 40 minutes there. My husband got upset and they HUNG UP on him! We left the store, STILL unable to get into our account! Zero customer service, rude, uninformed employees

Called to see if they had a phone I wanted in stock and all the employee would say was “we have them available.” I asked again if they had them there and he wouldn’t answer my question. We live over an hour away from this store and every other Sprint store I called was more than happy to tell me what they had available. I told this employee that I’m not going to make an hour drive to find out they don’t have it and he responds with, “then take your business elsewhere.”