Popeyes Louisiana Kitchen

I placed an online order and the receipt said to pickup through the drive thru. A sign in the drive thru said not to use the drive thru for online pickups and to go inside. This handwritten sign is on the menu, so you have to drive through and park. The exit parking is to the back of the store. The door is sometimes locked. The front entrance is locked due to construction. Sometimes the door is unlocked again. Inside (in the photo) is as seen with a note stating to call a phone number when you've arrived to pickup an order and to not enter. When you call the number, no matter how many times across any span of time, it will give you a busy signal. When the food is ready someone will come out of the door and ask for your name to bring your order out. The entire transaction seemed a little long considering there were only three of of waiting inside and only one car behind us when I went inside, but I can chalk that up to short staffing and I won't fault them that much. Nonetheless, from the time of ordering to the time I had my food in my hand, about 40 minutes. I admittedly had a large order and may have caught them at a bad time l, but it wasn't outrageous. This has not been my typical experience, but it was not an excellent one. Again, they are likely short staffed and are clearly under construction. It's a bad situation. But slow service is slow service and that's not the company standard.

Dining room appeared to be open but they said I missed the sign on the door. That’s good for the independent restaurants in town that let you dine in for months now. The chicken was hot and fresh and tasty . Mashed potatoes serving is baby sized but good otherwise. We had no long wait and the workers were professional.

I love Popeyes in the lower 48, but the Popeyes in Anchorage, AK has the worst customer service and food quality. I ordered spicy chicken tenders with ranch, and a spicy chicken sandwich combo. I asked for mashed potatoes w/ gravy and asked for extra gravy. I also asked for the spicy mayo and pickles on the side(I'm driving home and don't want a soggy chicken sandwich). First, they don't have ranch. No big deal, I'll take the blackened ranch. Next, I'm told I can't have extra gravy. They removed the extra gravy button. Ummm...who cares? Just figure out a way to give your customers extra gravy. Why argue with a paying customer? If I'm paying for extra gravy just figure it out. So after the gravy fiasco I repeat twice more that I don't want sauce or pickles on my sandwich, I want them on the side. I then pay for my food, and of course I check it before I pull off and I notice the gravy on the mashed potatoes looks different. I look more closely and it's absolutely NOT the gravy that Popeyes sells. I ask if they changed the recipe and was told no, but they ran out of gravy and their manager went to the store and bought regular gravy. What!? They're selling completely different gravy than what's on the menu. The gravy looked disgusting like KFC gravy. So, I hand it back to them and they give me mac and cheese instead. As they are getting the mac and cheese I check my sandwich and of course there are pickles and a ridiculous amount of sauce on it. I hand them back the sandwich, but he doesn't want to take it because they put sauce and pickles on the side in the bag. Ok, great. But, I still don't want sauce or pickles ON my sandwich. I look in the bag and of course there's no blackened ranch. I ask for the sauce and I'm told that I needed to ask for it when I ordered. I DID!! I get the blackened ranch, go home, and finally look at the mac and cheese to find an old, dried out blob of something orange. They are getting one star because the tenders were actually delicious and fresh. The chicken on the sandwich was greasy and soggy.

Ordered online for pickup, I wanted it ready for when I arrived, an hour 15 mins after ordering, when I got there they did not have my order, the teen handling the orders told me without a receipt he couldn't pull the order, I showed him the receipt on my phone. He shrugged his shoulder said without a ticket he couldn't do anything. I asked for the manager, they were helpful, found the ticket, handed it to the teen to pull, he filled every will call order for Uber before mine, while I stood there waiting. Then he called my name when he pulled it, I was the only person there. Hope they provide more customer service training soon.

unfortunately the absolute worse place to go to. you go to drive through and wait literally 15+ mins to get out of there. it just seems that everyone lacks communication in the workplace, they never have their things together. also their mac and cheese taste really spoiled as if they left it out for a whole week. just disgusting. i’m not one to put out any negative reviews but this is my first bad review in my life and that’s how you know it’s really bad.