Pizza Hut

This is in appreciation for our awesome delivery driver Joe, we ordered pizzas for our clients and there was a change error. He left our clients home, then returned to let us know there had been a mistake and he owed us $10. That money belongs to our clients that are on a limited budget per month. So his honesty is very appreciated not only by our client's and myself (staff) but by our company is also very grateful. So I actually took money out of my own wallet and gave Joe the $10 he definitely deserves.

I called the store immediately to cancel my order after I realized I made a mistake and the app didn’t change the location after I told it to. The young lady on the phone answered after 2 minutes of waiting and said I’m sorry I’m busy. I’d you have more than a generic system for the store like for new orders press one, question about existing press 2 and anything else press 3, you should be able to take care of your customers at this point. The young lady said I will let them know to cancel your order but she didn’t. They ended up making my order and she I called back the person said “I can’t help you I don’t know how to cancel without calling the driver and that I need to call aback again” I should not be responsible to have to call be again after I called to get this fixed. This is horrible customer service. Do not make the consumer call back after your your employee says it will be fixed and the both should be trained to take care of the customer.