Tim Hortons

At 11am on Saturday April 2, 2022 I went to the drive thru at Tim Hortons to order a small iced coffee, cinnamon raisin bagel and bottle of water. Even though there were no cars behind me the female cashier made me wait for 5 minutes at the drive thru menu until she then said $16.38 when the total should have been 7 something. She then did not stir the iced coffee and you can see the coffee and cream was never stirred. She gave me an attitude when I asked her to stir it and then made me wait another 3 minutes until she stirred it. She was an awful employee.

Manager Dinesh treated us terribly. We had ordered online then went to pick up in the drive thru. After telling us he didn't have any order for us, it seemed he wanted nothing to do with us. I asked if we could show him our order in person and we did - but he still couldn't find it and asked us to move along. Did not want to serve his paying customers for an order we already paid for (with proof!) Thankfully another worker came to help after Dinesh left us, and made our order (just a couple of drinks).

One star is too much for this location. Along with others, I’ve also been told on 3 different occasions that the latte machine was either down or being cleaned. My suspicion is that they do not want to make one! When trying to call to speak to a manager, was placed on hold for over 7 minutes. Very poor customer service!

Always a long line in the drive thru because the employees take way too long to do orders and get people their stuff. I’ll even ask for certain things like no whipped cream on an iced capp because they charge you extra for it, which is just plain stupid, and they just don’t listen half the time so I still get whipped cream and charged for it anyway. It seems like they’re very very slow at understanding what you’ve ordered too.

This was one of the worst experiences I've had trying to get fast food in a very long time. There were two cars in front of me in the drive through, and it took over a half hour to get my food. The cars behind me were beeping because they obviously should have had the car whose order took them twenty minutes of arguing to get right pull around and park, but they didn't. I asked for a discount because they waisted so much of my time, which I did not get. It was a $12 purchase. If I was just buying for myself, I would have left. I could have sat down somewhere and recieved my food faster. This isn't the first time they've provided terrible service and this may be the motivation I needed to switch to Dunkin Donuts permanently. I wish I could give then zero stars because they didn't even earn 1.

This location is horrible and disappoints every time I go. After my card had been swiped and I had already paid for my food I was told there were no more hashbrowns. The worker offered to give me a donut but I said I would prefer a refund. Before I could give my card back one of the other workers said there was "one hashbrown left". The lady then asked me if I wanted it and I said okay. After I pulled away and sat to eat my food I realized the hashbrown was ice cold, don't know who's order it came from previously but it was definitely not made hot and fresh for me to eat. That is unprofessional and just poor service to give customers cold food or food from previous orders. To top it off I had to remind the worker that I had a drink ordered as well. Will not be getting any more service from me due to their lack of attention and poor customer service.