El Pollo Loco

Ok, so I hate to give El Pollo Loco a bad review. I LOVE this chicken!! I’m only leaving the review on this location in Chino. First time at this particular location and I could not believe the unsanitary conditions. First, I noticed the girl making the food orders had no gloves on (gross) and was actually touching tortillas and preparing food for customers with her bare hands. Upon my speaking with the mgr she immediately put them on. Next, all around the food counter was food that had spilled out and no one bothered to clean it up. Looked really disgusting and nasty. The last straw for me was when someone at the drive thru sent their food back and the guy put the chicken back on the grill. Yikes!! how did he know the person didn’t open and touch the food? Once a customer has touched it, I thought it goes in the trash. I was so freaked out by the conditions of this place that my husband and I left and went to the Chino Hills location, I just left them a 5 star review. Lastly, the staff was very nice but in my opinion they lack the proper training and may not understand how dangerous these conditions are for unsuspecting customers. Please do better Chino El Pollo Loco before someone gets sick.

Order my food they forget the salsa. No problem I’ll just ask for it. I park out side to ear and they didn’t even put the dressing for the tostada. I called them over the phone and let them know so they bring it out. So finally about to eat I look for the utensils fork spoon anything and nothing once again. So who ever is in charge of this place it’s not doing a good job running this place. I love pollo loco. But service here is bad