Wendy's

This place is the worst. I ordered a salad and baked potatoes through the Mobil app, paid, went to pick it up. It’s like 15 min from my house. I had to sit in line for like 10 minutes, because only the drive through was open. I finally get up there and they tell me they are out of salad and baked potatoes. There was no attempt to make things right; the lady looked fresh out of prison and clearly didn’t care at all. She said she would cancel my order and that’s that. After I had already paid and was already there. I get home, like 45 minutes of my time already wasted, and find that the order still showed in the Wendy’s app as paid. No refund, charge still pending on my credit card account. So it looks like I’m going to be further inconvenienced by having to call and complain and file a case against them with the better business bureau if that doesn’t work, because considering their poor service I doubt I’ll be able to reach anyone.

I use to work at this store and I hate to see how down hill it has gone. It was 2300 hrs and I knew they were closing in an hour but the drive through lady kept telling us that they were closing in 10 minutes. Both frosty machines were down, she was extremely nasty about explaining to us the biggie bag, no bacon, no grilled chicken. It was a mess and I do not recommend going there for their late night shift. Sussie is the District Manager and I hope she can do better.

If I could give zero stars I would. After waiting 15 minutes in line they closed the drive through. So we went inside. The lady behind the counter just looked at me, didn't say a word and walked into the back of the store. Customer service stank. During this time a fellow came in and clocked in on the register looked at the crowd of folks again didn't say anything and dissappeared. So after a couple of minutes the original gal came back took our order. Her attitude was that she would rather be anywhere but at the store. After she took our order she dissappeared again and I looked over at the grill that no one had been to since we came in and there were about 15 cooked beef patties on it just sitting there for who knows how long. Luckily we had ordered chicken. When she brought our order to the counter she tossed it on it and started to walk away. We had to wait for her to come back so we could ask her to get our drinks. Another attitude like we were bothering her. The fries must had been finished when the beef patties were because they were cold and hard. I don't know whaat she put in our cups but it was not cola, nor was it drinkable. After spending about an hour waiting for 4 sandwiches, 2 fries, and 2 drinks. And nearly $35. The food wasn't edible nor the drinks drinkable. We ended up throwing it all away and cutting our losses because it was clear that no one in this Wendy's gave two shakes about anything. How hard can it be to serve menu items that have been tried and true without fouling them up? It's not rocket science. $15/hr hahahaha, I wouldn't paid this crew 15 cents an hour. YOU HAVE BEEN WARNED. THIS IS THE WORST WENDY'S WE HAVE EVER BEEN TO.