Pizza Hut

I love the reward points from frequent Pizza Hut visits. I redeemed my /own/ BBQ chicken pizza...when ordinarily I'd just get pizzas that the kids like. I liked getting a "deal" on my large pizza. The pizza usually tastes really good and not like cardboard! The experience ordering was so easy and pickup is so simple! Curbside is great!

In my region, this is one of the few remaining Pizza Huts with dine in. That being said, the young crew that was working dine in was fairly inexperienced. The food was cooked good the quality was good. I'm trying not to be hard on the servers, they were young and enthusiastic, but they didn't do a good job of keeping their attention on the customers. I'm sure with a little more experience the bulk of This Crew would do great. And it may have just been a staffing issue, there was a constant stream of people arriving for pickup orders, and the kitchen staff were constantly busy.

WORST EXPERIENCE IN TOWN!!! When I placed my order online for pickup at 7:00pm I was expecting to pick it up close to that time. When I arrived t 7:10pm I found out that it wasn't ready. At 7:35pm it was finally ready. The Cinnabon Cinnamon rolls had no icing on them and the extra icing and cream cheese icing that I ordered and paid for was not with my order. I asked about them, along with the icing on the cinnamon rolls and the lady told me that they were out. I told her that I had paid for them online and she still said "I can't give them to you because we are out." She wasn't going to offer a refund on the extra icing that I had ordered and already paid for online, and she expected me to pay for and keep Cinnamon rolls that were not iced. A different worker took the cinnamon rolls and put the rest of the icing that they had on them and fixed that issue. But the woman still didn't want to give me my money back for the extra icing that I had paid for. She finally did though, after a few more minutes of complaining and telling her that I paid for the extra icing and they can either give them to me or give me a refund. Also, both of my pizzas barely had any cheese on them. The only thing you could see on the pizza was the toppings and the sauce that was cooked to the dough. The pizza was not cheesy and was terrible because it was dry from not having the cheese on it to help keep the sauce from drying up, which is what happened. And before you say that the cheese was probably under the toppings let me stop and tell you now, there wasn't any cheese under the toppings because I checked. Also, you wouldn't be able to see big bare spots of pizza where there was only sauce because there wasn't any cheese underneath. Most of the workers were wearing their masks under their chins, no gloves, and they were constantly wiping their foreheads and running their fingers through their hair over and around the food. This was by far the worst experience I have ever had with a pizza place. This was the first time in about 7 months to a year that we have had pizza hut because of a poor experience we have had in the past and we switched to Papa John's because of it. And what do you know, nothing has changed!!! Lack of training, lack of supervision, poor management, and complete disregard for safety precautions when it comes to Covid-19!!