Chipotle Mexican Grill

Wrong for the third time in a row. A lot of people have food allergies and even though this was listed as a place that was safe for that it’s obviously untrue. I have to spend more money on delivery fees re-ordering food because it is consistently incorrect. If someone orders online and they don’t specify that they want cheese or beans or something, don’t put it on there. Or maybe put it on the side. I’ve worked on both ends of the delivery apps at multiple different restaurants, it’s doable.

This place was Incredibly Horrible and Unprofessional. Totally embarrassing to the Chipotle name and brand. There was a very untrained and ignorant manager running the shift who's name was ED. ED SHOULDNT be managing a dog food stand because his management skills are horrible. If you ever see ED managing, do yourself a favor and leave. When I asked to speak with the manager they had to go outside lollygagging. When he finally came in from outside doing nothing, ai explained to him that there was literally no food on the line. No Rice. No Steak. Which u can't have a burrito or a bowl without rice. All of the food that was on the board you can clearly see was old and had been on the board a really long time. (pics attached below) When ED, the horrible manager, finally came he never once apologized or had any empathy. He only made excuses that they were closing early, which had no point in food looking so old that I wouldn't feed it to my dog. The crew had no sense of urgency, and I guess I can't be surprised with an Idiot like ED leading the team. Upper management, PLEASE FIRE ED. HE MAKES THE STORE AND CHIPOTLE BRAND LOOK HORRIBLE.

I have been in several times now in the middle of lunch rush and though the line can be out the door and lobby packed with customers, the staff is always pleasant and efficient! They communicate clearly and well throughout the kitchen, get orders out in a timely fashion and truly do their best to satisfy their customers. Even in the midst of rude, impatient and entitled customers, I've seen the employees smile, explain, suggest, and do all they can to try to make folks happy, all while dealing with delivery issues, food shortages, technical problems, etc. Of course no place is perfect, but this team definitely strives to please and it's so nice to be able to see their smiles again!!!

30 minute wait for an online order, Several other people we’re also waiting. The restaurant is very short staffed but that is no excuse for bad attitudes and lack of customer service. At least offer people a free drink or chips voucher if they have an extended wait. Gone are the days of a smile and great service.

I ordered takeout and it was 15 minutes past the estimated wait time but the person who was serving the dining room was standing there doing nothing while the takeout team was super behind and the whole dining room was filling with people waiting for takeout orders. It's just inefficiently run and there's no reason the team shouldn't be able to help each other. I mentioned this to the manager because it's an inefficient system and I think he assumed I was complaining about my own order only and got offended which didn't help. It's a recommendation so that both the employees and the people waiting are less stressed and served timely.

Writing to express my unhappy surprise about the condition of the restaurant at lunch today. All ordering is through mobile app, but the dining room area is available for eating. The tables, booths, and floors were dirty. The dining area was dark, and it felt as though no one is cleaning that area. It gave us a very bad feeling while eating there. 2 stars because the food was ok, but if this atmosphere and lack of cleanliness continues, we will not return.

Terrible, I ordered a steak bowl online, get there pick it up go to back to work for lunch, opens bowl no steak at all. Has to ask boss to go back takes 10 minutes and extra GAS ⛽️ which we all know is not cheap rn, young kid at the register is condescending and honestly for the trouble no entitlement here I felt they'd be considerate of their mistake and maybe offer some compensation for the trouble. But none was given, they don't care so much about there customers anymore it seems. Unfortunate, was my favorite location 😕

I won’t be coming back for a while. My last two orders have been “meh” at best, and the prices are getting too high for what you get. Just today I thought they messed up my order and sent me a vegetarian burrito, there was virtually no meat in mine. When I finally got to the meat it was bland and kinda fatty. I’ve been eating at Chipotle for a long time, and I don’t know if it’s all Chipotles or just this location, but it’s time to take a break…