Pizza Hut-wing Street

I’ve been here twice, and so this is a combination rating of a 3-star experience and a 5-star experience. The first time I placed an order from this restaurant, my order was wrong, and it took quite a while to get it. So that’s the 3-star experience explained below: Notice the order ingredients and the pizza photo. No green peppers. Also I sat at the pickup window for a few minutes before anyone came to assist me. I almost thought that I was at the wrong window it was taking so long. The other experience was flawless. My pizza was ready on time, the person helping me at the window was prompt and courteous. And the pizza was made as ordered.

Ordering from this Pizza Hut is always a gamble. Sometimes it’s exactly what you order, sometimes it’s not fully cooked and the toppings are all wrong. I’ve refrained from writing a review thus far - but tonight I feel as though it is warranted. I ordered a pizza and breadsticks for delivery at 7:50, with a quoted delivery time of 8:20. I didn’t receive my pizza till 9:00. That’s fine, I understand things get delayed - however the pizza was not even lukewarm when it arrived and all of the toppings looked dried out like they had sat for awhile. Again, totally cool with a delayed pizza, restaurants get busy, however I’m not cool with a cold, old, pizza. Will definitely not be ordering delivery from here again, maybe not at all.

You are unable to get in touch with anyone at the store, all calls are routed through the call center - which is not US based - and when your order is incorrect you are unable to get it resolved. Pizza Hut needs to 'go back to their roots' and practice good customer service. I understand mistakes happen on orders - we are all human - but when you are unable to get in touch with the actual store - even thru the call center to resolve an issue it is frustrating. I WILL NOT order from Pizza Hit again until they can get this whole flawed system fixed.

Ordered 8 sauces, Big dinner box, and double cheesesticks. The cheesesticks are burnt black, and I got no sauces. I asked the deliver women if the sauces were in the boxes because they always forget and she said yes. So I called the store and the gentleman hung up on me. I called again, asked for a manger and was hung up on again. Now they arent answering the phones. Great employee's you have.

There is one woman working at this location by herself. Cooking, taking orders via internet and phone, serving, cleaning, taking money.... all alone which is unactable. This is very dangerous for her to be alone her manager should have stayed with her. Either get more help or close the doors. I felt for her she kept a good attitude but you could see the stress she was under.