Zaxby's

Food was good, young lady that took my order was polite, patient and informative. Bathroom was clean and stocked. My only issue with my visit was, when l came back from the restroom, l saw the cook put my food in the window and then watched it sit there as 3 employees had a fun filled conversation 2 feet from my food. Never, EVER, acknowledged me even after eye contact. Very frustrating, my cashier who was now cleaning tables in the dining room came back and took care of me, again. Thank you Dyshekie

Pulled in 7:30pm Friday evening. Only 2 cars ahead in drive-through. A couple of cars behind us. Ordered a salad, strips and a sandwich (nothing extraordinary) and pulled up to window. Sat there five mins and was asked to pull up and wait. After 10 mins, wife went to the door and it was locked. After another 5, I walked back to the window. Having waited 20 mins and watching a dozen otjer cars clear the drive-through, I asked how much longer would we be waiting. No swearing or Karen-esque behavior. A simple question. First response was "Do you want a refund?" No, we've driven 5.5) hours and just wanted our food. "So... do you want a refund?" How much longer will it be? "Your strips just went into the fryer. (After 20 mins...) Do you want a refund?" Fine. "It'll take 4-5 business days to process your refund..." Why so long? At this point, the manager, who's been standing there the whole time jumps in. "IT WILL ACTUALLY TAKE 5-7 BUSINESS DAYS TO GET YOUR MONEY BACK! (To the server "Close the window") Worst service/attitude ever at a Zaxby's. This will put me off the entire chain for a while.