Gail's Bakery King's Road

I've been meaning to write about the King's road branch for months now. Gail's King's road is my neighborhood bakery and I have been going there since it opened! Its great to know so many familiar faces! From Helen to Frederico, to Marwa to Stephanie (who is now on Mat leave) to Fabrizio to Lucas and Mikal! Yes, I know the names of most of the king's road team !! I have been coming to gails since it opened and I've made friends with the team along the way. I just want to say how great they have been. Knowing my order everytime I come in with my husband and processing it without even saying what I want is a testament to how great the team is there. Fabrizio's coffee is the best coffee I have tried. He is extremely loved by his team members and he is vary patient with the new baristas. He is polite and professional with customers and always has a smile on his face! I know that he spent time training Mikal and Stephanie to become senior/new baristas and I know he always wants to push his team because he wants to see them progress! Lucas is fantastic and Frederico is amazing! always smiling and welcoming! Marwa is great and has become super competent in her style and communication with the customers with a happy smile! Great team and great customer service.

🍽Food: 4/5 🤵🏽‍♂️Service: 4/5 🪑Ambiance: 3/5 📝Notes: This place is decent. The staff are nice, the drinks are alright. It's just a bit small and a bit plain in terms of the atmosphere. I wish there was more to the branch that could be a bit exciting. I dont like to compare to competitors or other companies but look at Joe & The Juice, yes most branches are the same. But at least when you walk into the store you feel theres a chill vibe to it, and stuff to look at.

I was on my way home and got there shortly before closing. Staff was friendly, and my bread was still available, so was happy. I do know that sometimes when it is busy it can take quite a while to get served. I spoke with the staff today and they said they are struggling to recruit, so in my opinion we should be happy to actually get served at all. However, it might be an idea to cut the menu down during the day. The lemon drizzle was very nice 😉

I’ve been to Gail’s MANY times but the Kings Road location takes the cake - literally. Not only were the food and coffee great but the staff were so kind and helpful. One staff member offered to help carry my food to the table and another fetched a chair for the couple sitting next to me - they go above and beyond!