Sugar Art Custom Cakes And Sweets

Sugar Art is what many would call a diamond in the rough. Tucked away in the back of the shopping complex, you really have to be looking for it in order to find it. However, they gained popularity by being showcased on the Food Network, and rightfully so, as they do an amazing job. I've become a huge fan over the past couple years, and on my most recent trip I picked up a Fruity Pebbles Cake and a Red Velvet Brownie Cake. Both were delightful, moist, and unique! Conventional cakes take a back seat to the art created by this bakery. They have chocolate covered strawberries, pineapples, and other unique chocolate dipped items. Cupcakes, custom cakes of all sorts, and brownies too. They are also quite festive with their seasonal decor, which makes the place warm and welcoming. If you haven't experienced Sugar Art...well, what are you waiting for?

Customer service needs improvement - I placed an order for 10 hot chocolate bombs a week in advance for an event I had planned. I live in Fayetteville and it's a 35 min drive to the shop. Yes there are bakeries in closer proximity to me that sell these bombs but nevertheless I decided to go with Sugar Art for their variety of bombs. I paid when I placed the order and told them the date I needed to pick them up. The day of I drove the 35 mins to pick up the bombs, arrived and they told me they didn't have my order. They did say they could try and remedy the situation by making them at that time but it took almost an hour from the time I arrived for them to do so. So I had to wait in the parking lot with irritated, screaming children while they worked to make the missing bombs. While I understand mistakes are made, it's a complete inconvenience for me to have to wait an hour for something I ordered in advance to not have to do so. As a result my whole timeline for my event was screwed up and all I got was an apology. Not an offer to discount my order or any other compensation. Guess repeat customers aren't high on their priority list

The treats are good but the customer service is completely disappointing, which makes it not worth spending the money. On my first visit, the selection was very limited due to training. Understandable. My second visit, I arrived at 2:00 (when they return to the shop for lunch). Even with the new numbers posted on the door, no one picked up. At the same time, they told another customer to come pick up their cake order but failed to let her know that they will be taking a late lunch that day. The customer drove from South Carolina! No one showed up until 2:25 and no one bother to apologize for the inconvenience upon arrival. Someone could have at least left a sign on the door or posted something on social media if you knew you were going to return to the shop late. My third visit, I showed up before 11, I waited 5 mins before anyone came out from the back and they only came out because another customer walked in 5 mins after me. Again, the treats are good but the customer service has been awful this last month. Very unprofessional and careless..

We ordered & paid for a baby shower cake almost month ago, for yesterday @ 2:00pm, but received a phone call to inform us the cake would not be ready until 2:00. When we arrived the cake was still not ready. To make things worse the cake wasn't finished until 3:55pm, by this time the shower is nearly over. In return, they tried to sooth the issue over my giving us a $25 gift card to spend with them. They refused to give my money back or even respond when I asked to speak to the owner. If you cannot have an order prepared when needed by the customer DON'T TAKE THE ORDER, so the customer can go elsewhere to get the services/products they need! I will not recommend this business to anyone and I refuse to take down my review until my money is returned and apology for not having the cake ready when it was needed! #worstcustomerservice

These are my guys. The brownies are ridiculously good and their new spot is pretty cool on the inside. Justin is a homie and the staff are all polite and knowledgeable. They did a custom ViXX cake for my wife's birthday and it looked amazing. They experiment quite a bit with flavors and I respect their style.