O'charley's

We had a bad experience at the last O'Charley's but they contacted me and asked me to come back, this time was much better. The Chicken Tenders were awesome! The Cobbler also was Amazing! Everything else was OK except for the Chicken nachos - not good, it had some chicken tenders cut up (they again, were good) but the the cheese wasn't even melted and very few other toppings. The Burger was good and huge but fries were cold.

This was the worst O'charley's I have been to. When we walked in the restaurant was empty however there was a 15 minute wait because they said they only had 3 servers. When we were finally seated we were seated next to the bathroom which smelled so bad we had to ask to be moved. Our appetizer came out more than 15 minutes after we ordered it and we had to find another server to check on the status. The spinach and artichoke dip was only a couple tablespoons so compared to what they charged they should have been embarrassed. I ordered a chicken Caesar salad (with the chx on the side) and the salad came out with the chicken on top of the salad and had obviously been sitting for a while because the salad was soaked and dressing and soggy. We also ordered a ribeye cooked medium which came out well done and tasted like a piece of shoe leather. We also ordered the seafood combo which came out and was very good. After that the bathroom eventually wafted over to our new seating and almost stunk us out for but for the whole meal. It took so long to get our check we once again had to go find someone to ask for assistance. This was one of the worst experiences I have had more than an hour and a half for lunch. We will not return.

Our party of 6 arrived at 6:10. We were quoted a 5 to 10 minute wait. It was a 25 minute wait. It was 6:52 before our order was taken. It took 30 minutes for.our dishes to arrive. Chase was our waiter and I truly believe he was doing his very best work. When our food arrived, one of our party was very disappointed in the quality and appearance of her food. The shrimp tasted fishy. We ate all that we could. Our waiter asked if we needed to go boxes. We did. He brought them to us. My son picked up his plate to put half of his dinner in the box and that's when we noticed his plate was VERY DIRTY on the bottom. That plate was not washed at all. We are living in the age of a pandemic and stomach viruses are going around like wildfire right now and the dishes aren't being washed?!?! If we get sick, I'm calling the health department. My sons plate was FILTHY. We didn't discover this until after eaten part of his meal and was boxing up the rest of it. I notified the manager on duty. I showed her the plate. She was visibly disgusted, Apologized and said she'd speak with the dishwasher. She said that our meals would be taken care of. I appreciated that. She did the right thing. I tipped Chase well. One thing we noticed while waiting a very long time for our dinner was that to go customers are being served very quickly. More attention is being paid to people who walk in to get their orders to go. Maybe O'Charley's needs to close the dining room and become a ghost kitchen.

The staff was very friendly and helpful, but the restaurant did not smell the best. If you get past that, the food was great! I ate their steak, mashed potatoes, and Caesar salad… all were very good. The only thing I didn’t like was their baked potato soup. It didn’t really taste like anything and I won’t be ordering that again. Other than that, their food was amazing and staff were great!

We’ve eaten at this location many times. Tonight we were very happy to have Dani take care of us. She was really very pleasant, greeted us nicely, served us our drinks promptly, and then took our order. It wasn’t long before our food was delivered which we very much enjoyed. The food at this location is always good, but Dani’s attentiveness and friendliness was the extra added attraction. Thank you Dani.