Johnny Rockets

I've been to this location in the mall about 5 or 6 times. Out of all of those times I've really had only 1 bad experience. The guys for the most part are friendly. The female staff however are not as friendly. Would this stop me from going again? Probably not. The one shake that a friend mine ordered was absolutely not made with love, but was still good. While a little pricey, I've always enjoyed my burger.

My friend and I had an awful experience at this Johnny Rockets today. For whatever reason, they made my friends meal twice, and ironically got his order wrong the second time. Then, I had to wait an absurd amount of time for my burger, only eventually did the guy in charge come by and ask me what I wanted. As I'm being handed my burger, it turns out I was only charged for a single patty. Now not to sound entitled or anything, but most places let that slide on them, but no, I had to go back to the register and pay an extra 2.50 on top of the already ridiculous $16 'meal' consisting of a shake, burger and fries. Johnny Rockets, if you're going to charge me $9 for a burger, it should not be dry, burnt and overall lackluster. I can get a much tastier burger, much more, better tasting fries and a drink at Five Guys for almost 50% less than what you guys are charging and 100% less hassle. I do not recommend this place at all.

I don't know how much they pay here, but the gentlemen on the grill should be the trademark for how to work. I hope they pay him well and realize what they have. He was fast, efficient and everything was perfect. I pointed him out to my boys and told them, that's how you work! The staff serving the orders always double checked the orders before serving food. I know some high end restaurants that need this staff.

I wish I could give this place zero stars. The food is pretty good a little bit cold. The burgers are burnt and dry. The lady at the cash register, Herminia, made a mistake with my order and fought with me to fix it. I used to love Johnny Rockets but after this experience I don’t know if I can ever come back. The lady at the cash register again also took my milkshake and put on the opposite side of the restaurants when she knew I was standing on the side. I am very disappointed in my experience at Johnny Rockets Connecticut post mall today.