Hooters

Ordered online and I got a hair in my wings 😒. I called to let them know and they said nobody had blonde hair… Nobody in my house has blonde hair. I have very long dark hair…. The first time I went to hooters was a week ago to watch a football game, thought the wings were good so I order them again but 🤷🏻‍♀️ Can go without it.

Felt it was time my brother experienced "Hooters". While the young ladies are still easy on the eyes the food has slipped below "bar average". The menu is so limited. Tuesday is "Wing Day". The Garlic parmesan were good,while the Lemon pepper a bit dry&hard. Per my brother,the burger was "Ok". I do recommend the Pink Passion mixed drink. Hooters has become ho- hum.

This experience was okay. My wings were incredibly small, but the buffalo sauce was outstanding. The beer was cold and good. What bothered us was there was a person behind the bar (we were seated at the bar) who wasn't in uniform and who wasn't working, but they were chatting up with people, leaning over the glasses, putting their feet up on the shelving. It was just not professional to have someone behind the bar who is not working.

We went during a late lunch time-- around 3 and the place was not busy which I liked since we didn't have to wait. There was a $5 special for margaritas and long islands but all the requested flavors was unavailable so my friend have to settle for a plain margarita. A child's cheeseburger was unavailable as well so I had to order an adult size burger for the kids and just cut it in halves. The appetizers definitely covered the plates and was fresh from the kitchen. The chicken was nothing special honestly, we just wanted chicken lol

I’ve been to this place numerous times but today was it for me. Walked into this place there was nobody at the front to seat me and my family. There was a waitress helping a table but there was nobody else to around that worked there. So after standing waiting a few minutes for nobody to seat us, we just seated ourselves. As we were walking to find us a place to sit, each table we walked past needed to be cleaned. So we find a table all the way in the back that was cleaned because literally every table we past was dirty. We sit down and wait a few minutes and I see a family that just walked in who was waiting to get seated. The lady that was helping the first table quickly sat that family down. That same lady walks up and gets some drinks filled all while we were still waiting to just get a menu. I’m watching this lady fill drinks without acknowledging my family at all and at this point we had sat about 15 min. No menu no nothing. At that point I was so annoyed me and my family got up and left. So I still wanted Hooters so we drove to the Chesapeake location. My family was greeted and seated right away! Everyone that worked there acknowledged my family. They had excellent customer service at the Cheasapeake location.I won’t be returning to the Norfolk location.

I am giving this experience 4 stars due to several key individuals (The hostesses that greeted me upon entering and the on-shift manager -- Ms. Tina). I ordered 10 bone-in wings but received a platter instead. I informed the waitress that my order was wrong only to be somewhat chastised on why she was correct and I was wrong. I politely asked for her to bring me the 10 piece bone-in wings. While I was waiting on my order, I spotted the manager and called her over to discuss the matter and give my take on the waitress response and overall attitude. She listened and responded as one would hope. She was present, respectful and appropriately responsive. She made a terrible start of my day turn into a promising turnaround. I wish the customer service industry had more individuals like the ones I mentioned above. A sincere thank you to both the hostesses and the manager for getting it right the 1st time!😁