Mcdonald's

So I open my bag to find hard burnt nuggets! I reached out and called the manager and asked her was she aware that her crew was serving bad food like this and she said “I’m busy doing paper work” I told her about the poor quality food and she was very rude and nonchalant! On top of it being slow there the food quality is horrible I wish I could give 0 stars

Today I had a wonderful experience. Even though the service was a little laid back it was enjoyable. The people who worked drive thru were older and took their time to make sure my order was actually what I ordered. The cashier gave me my senior coffee, did not know about this. When I went to pick up my order it was repeated back to me, it was hot and most importantly it was correct. Hope to have another great experience again.

As I was reviewing my order, I noticed that I was charged for sauce, which I am not familiar with. When I made a simple inquiry to the young man who was taking my order, he immediately became combative. I informed him that my intent wasn't to argue and that the policy/guidelines may vary from state to state, provided with the knowledge that Virginia isn't where my origin story begins. Additionally, my order was simple but I waited for approximately ten minutes for my order to be completed and I was the first person in line in the drive-thru. There was no one ahead of me, no one behind me, and one person inside at the counter. So, why the wait?? Furthermore, the young man who brought me my food ( different from the young man who took my order) had a terrible attitude as well. When he handed me my bag, I politely said "thank you" and he just stared at me in disgust and did not reply. Two different young men, both with foul attitudes. When you work in customer service, that is unacceptable behavior. I'm highly dissatisfied. They are clearly operating below the standard. Fix it please.

First of all..line was in the street. We had two separate orders and they forgot the whole 10 piece in one order. Then forgot to put straws in our bag. We ordered 2 McFlurry’s and they forgot 1. Both our chicken sandwiches had no sauce! Fry’s won’t even hot they were cold! On top of that whoever was taking our order was rude as hell.

Contacted corporate, and they never got back to me after telling me they would so I'll post here. Dirty, never cleaned from night before, french fries and wilted lettuce on ground and I was at breakfast, that's how I know it was from night before. Manager stuck their finger in my cup prior to handing it to me. and the manager yelled through the wall three times for me to get my meal when the screen told me to grab a number and have a seat. So why grab a number if you dont bring it out. I wasnt even sure the first two times they were yelling to me because who yells at customers through a wall. Video screen read order at the counter for the counter to tell me to order from the screen. Went to another monitor screen that needs replacing and faded. Theres more but what's the point, its poorly ran. Dont waste your time going there.