Freddy's Frozen Custard

If I could leave a -5 star, I would. Hands down, worst service I have ever received in my entire life. I first want to start out by saying that I am incredibly understandable when it comes to issues in food service as I am a manager and a server, and have been for 15+ years. I hate leaving bad reviews and I usually done. But I have to share this with you. I had a shockingly horrible experience here. The employees shouted angrily towards me, mixed up my order numerous times, refused to make the food I ordered, and once arrived with order food was cold as can be. I came here thinking the location closed at 11 because that’s what Google and Yelp reflect. When I arrived there were 4 people ahead of me. When it was my turn, I was told that they can’t make fried items because they already closed appliances down. They actually close at 9. When I realized this I apologize, told them it was my first time here, and thanked the cashier for taking my order late in the evening, and even apologized for keeping them late. The cashier allowed me to order items that were unavailable, and I was reprimanded for it by a harsh “we can’t make fried items, I already told you” to me. Right after that, the cook complains loudly “why are we getting orders”. The manager (Amanda) was nearby, and i asked for help to refund the unavailable items. I thought she would be helpful, and offer up an apology because the employees were being really unkind, and blatantly rude. I don’t mind that you guys can’t make my food, just be nice about it. Anyway, after all was said and done, my order was ready. I noticed we were missing a burger and I told someone. Obnoxiously, the same person that shouted at me earlier yelled heard me telling the person that there’s an item missing, the young women shouted hostile “ I already told her 3 times that we can’t make fried things”. I have no idea why the person was so angry plus I didn’t order any fried item, I was missing a burger. When I arrived home my food was cold. Not sure how that happened because I live 1 minute away from the location. I can’t get anyone from the location to answer the phone to complain to the GM, I’m fact Amanda said there isn’t a GM at this location, go figure. I did reach out to another GM at a different location who assured me he would get me into contact, and I’ve heard nothing at all. So that’s my experience here.

I’m a big fan of the Freddy’s franchise. I have enjoyed their amazing slow-churned custard at several locations in College Station and near New Braunfels. We were driving through on our way to DFW from San Antonio. Stopped for lunch and ordered it to go so we could keep traveling. The burgers were great, the chopped steak Pattie’s were crispy on the edges and juicy in the middle. And I am a fan of their shoestring fries. So salty and crispy. I also shared a chocolate custard waffle cone with my daughter. Custard in general is my favorite frozen treat, rating high above ice cream and frozen yogurt. I love the thick and creamy texture of custard and the Custard at Freddy’s has never disappointed me. I highly recommend!

Really disappointed in both the service at the drive-thru window and the quality of food that I received. The fries were wonderful and crunchy. The cheese curds were so greasy that the container they came in had over a 1/4 inch of grease in it. Essentially, I spent almost $8 on inedible, greasy cheese. The burger was beyond crunchy. The lettuce was browning and soggy and the amount of grease was nauseating. I normally love Freddy's but I was wildly disgusted with this visit.

The last 4 or 5 times we’ve ordered from this location the food was not the normal Freddy’s we know & love. The fries tasted old & burnt and the burgers were okay, but not fresh tasting. We thought it was because we were ordering too close to closing time so we tried ordering right after opening this last time & got the same result. We’ve also tried to order a bottle of the fry sauce the last 2 times we ordered & didn’t get it either time. Not sure if the other locations food quality has declined also or if it’s just this location but we used to love the food. I’ve already submitted my info through the website about this location & our experiences, but I doubt it will change anything as these issues & then some have been going on for at least a year now. Such a shame for a place that has the potential to be great like the other Austin area locations.

I ordered a Chocolate Brownie Delight Concrete and I had to wait 30 minutes to an hour for the staff to make it and after 45 minutes, I had to....never mind. The staff made my order and deeply apologized for the wait. The staff was kind and courteous there needs to be more people for the night time dinner rush