Saboten Canada

I came to this place today to have lunch. I should have read the reviews before. It was the most disgusting Katsu Don I ever had. The pork was all soggy and some pieces were full of fat pieces. There was also no egg. Only parts of what is supposed to be an egg. Total rip off. I ended up eating only the rice and the Miso soup it came with. Went to the lady behind the counter and told her the pork was not good. It was all soggy. I guess they reheated the meat in the microwave. She was very unfriendly, didn’t apologize and said it is supposed to be like this. I ate at this place 2 years ago, and it was nothing like that. Plus it’s not the first time I eat Katsu Don. I showed her the meat and the bad quality was obvious, she still denied and said it’s supposed to be all soggy. Well, if you like to spend money for unfriendly customer service and microwave like food, that’s the place. Others, I recommend to stay away and spend your hard earned money elsewhere.

Authentic Japanese Tonkatsu (panko-breaded pork cutlet) meals at a reasonable price. The fried shrimp is tasty as well, so a combo meal hits the spot. For a quick snack, they sell katsu-sandwich packs that are ready to go. Drawbacks: No vegetarian options & busy food court ambience. The busy parking lot can be brutal on weekends. (I don’t eat meat so this review is based on the experience of my gourmand omnivore teenagers).

Food was good, but customer service is terrible. Have been to this place a lot, but recently I noticed a pattern. The quantity of Katsu they give you is entirely based on how much you tip. The cashier Liu Jihong was extremely impatient. For those of you who have been to this place, you’ll know that usually for the Tenderloin Katsu Curry, you’ll get about 5-6 piece of Katsu, but this time, since I didn’t tip, I only got three, as you can see in the picture. If you are willing to tip food court restaurants, then this place is for you; if you aren’t, you are paying mostly for plain rice.

By looking at the reviews I guess I am not the only one with their customer service. Why on earth do they keep such a person to handle cashier responsibilities? She was rude, totally ignore customers, no respect to her working environment. I waited right in front of the counter and she just mind her own business. When she finally served me she had another whole level of attitude. My lord. I haven’t seen this type of services my whole life! Food is decent in this place but this staff must go! She is putting this business in a such bad reputation! I didn’t take her photo but from other comments we all talking about the same person!