Best Bubble Cafe

Both my sister and I got food poisoning after eating the sashimi. We both vomited, had stomachache and diarrhea. We called the restaurant and the manager recognized us too because we were regular customers. At the beginning, the manager offered us a discount for next meal as compensation. We couldn’t accept that. We insisted to have our money back but the manager and the restaurant owner rejected us. Also I really don’t appreciate the way things be handled and the attitudes. The owner never called us directly but letting the manager passing messages between us. The back-and-forth calls set us back two days. After 4/5 times negotiations, they offered $50 coupon. :( to be honestly, no one needs this $50 coupon when it comes to suffer from food poisoning. We’d rather be in good health!! It was one of my favorite Japanese restaurants but I won’t go and eat there anymore. It sucks when things ended up in this way when they know a better way to handle it.

First of all, food was great in terms of display, taste and quality. Chef did a really great job there maintaining the standard there. However, the service was a bit ridiculous the time me and my friends went. I will try to be neutral about what has happened. 1. Not sure if it's normal, but took them 30 mins up to 60 mins before everyone got their food (other than pre-prepared dishes). 2. We told the waitress that some of us were going to order through our phone via the QR code menu. She did not stop us then later told us we can't do that, and have to use their tablet device. We also confirmed with the waitress that she will manage the split bill later, but it never happened. 3. My friend got a wrong order (Beef vs Pork), assume miscommunication was happened. After talking to a waiter/manager about it, the waitress came back with an annoyed tone saying "You ordered that, I heard you right. That's what you have ordered." then left. 4. Another friend got a wrong order too (Chicken Yaki Udon vs Chicken Udon). Since there was record of what he has actually ordered, it was replaced. However, the chicken was quite dry for a soup based Udon for some reason. 5. Another friend and I ordered two 330ml beers that's $6 each. Instead, we got two open bottled 620ml ones which was $11 each. We confirmed that we ordered 330ml instead, they were going to replace them but later told us they ran out of 330ml ones. Asking if one 620ml one would work for us, since they are the 'same' price and quantity. We were fine with it and assumed that they would charge us $11 instead but we got charged 2 x $6 one still. They managed to mess up 3 out of 13 items we have ordered. There was no apology but attitude. If you only care about the food quality, you can still give it a try but hold your expectation on the services. It could be just one off, but we wouldn't go back there.