Sonic Drive-in

Horrible! Arrived before closing for ice cream and the staff ignored myself and a car next to me (that arrived before I did.) Pressed button again and was still ignored. The car next to me left. I waited. One staff member even came out of building and went to his car. Still no acknowledgement. In recent weeks the app has been turned off in the evenings. Infuriating. Have lived in the area for 10 years. For 8 of these, have visited this location 3-5 times a week after-school. So disappointed.

Awful place. I ordered a Coke, and instead I got a cupful of ice. There was barely any Coke at all. I understand they add a lot of ice in the cup but usually servers fill it up to the brim with soda. This may seem like a minor complaint, but beverages at Sonic aren’t cheap. On top of that, my husband still tipped the server, thinking she had delivered good service. The Sonic on 104 Frenchtown Rd in Argyle provides better service.

We come here a lot and always receive exceptional service from all who bring out the food and take our order; however, this time was completely different. Apparently the “manager” was taking our order very condescendingly and treated us like we were stupid when we were literally trying to order a normal 6 inch hotdog and he said “we only have one size” and we were confused. So we asked again if they have the coney (literally the 6 inch) and he said “yes. We have a 6 inch and a 12 inch and those are the two sizes we only offer young man” in the most negative tone of voice. Before we could even finish ordering, he already told us our total and was absolutely rude. We will not be visiting this location at all and highly recommend the same if you support that kind of management. And he said to just go somewhere else and we went to 151 coffee instead and they only had 2 mins till closed and gladly accepted our business. They will forever have ours and sonic has lost ours at the Roanoke location. Ps. Before you even put your basic “please call us or contact us at this email,” it’s already been done.

Every single time my boyfriend & I come to this Sonic location, our orders are wrong, we are served at least 10 minutes late, & that’s assuming the employees don’t close the building 20-30 minutes earlier than listed on both the Sonic app & Google. The employees are uncaring, rude, & make it clear that serving their customers is an inconvenience for them. my boyfriend & i come back here every once in a while bc we always think it’ll be better the next time, but sadly, that’s just not the case. We will not be returning. Summary: My boyfriend bought a drink 20 minutes prior to arriving, they were closing earlier than listed (at 10:20PM-10:40PM, instead of 11:00PM), they looked directly at us through the window, we went to the drive thru & the stall with no answer at all, & told us to go away bc they are closed & to get a refund on the app.