Mcdonald's
1100 N Highway 377, 76262 - Roanoke
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Manager on duty was very rude. My husband went today to pick up a missing item from order from the previous night that they forgot to give us. Instead of going above and beyond to correct their mistake and guarantee excellent customer service, she proceed to interrogate my husband rudely. In today's world where there are so many options to eat, you think that people would put their best foot forward to make sure their customers have a good experience. I WILL NEVER spend my hard earned money at that location EVER AGAIN
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My 10 year old has better customer service skills than the entire evening shift. If this location wasn't so close to my home, I wouldn't even bother. Every time i visit after 5pm, the whole staff is either stand offish or out right rude. Whether it's purposely trying to spill drinks into my car or shoving the bag all in my face through the drive thru! They are Les Miserables!! No one is forcing yall to work there! I'm done at this location!
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The directions to get here were a bit off. Service was great. Food wasn’t as fresh as I thought it would be.
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Employees always seem bothered by having to work. If you ask for extra of something on your burger, they'll give you none of that and if you take something off they'll make sure you get extra of it... This has happened multiple times now.
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I ordered a artisan chicken sandwich no tomatoes on 2/22/19 through the drive-thru and when I went to get my food they told me to pull up and wait. I waited half a hour to get this sandwich and chicken nuggets. The sandwich looks like it was thrown together, way too much sauce. It was all over the entire sandwich and on the inside of the box that made the bread soggy. And to top it all off they gave me the head of lettuce and brown lettuce.
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Who doesn't love McDonalds fries... quick service it always fast not really a long wait... Mmmmmm fries.....
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I can only speak to their breakfast as it's the only thing I've purchased there. Service is fast and the food is great.
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Always fast, their food always tastes much more delicious than other mcdonalds.
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