Auntie Anne's

Out of concern I hope the owners look into the employees work. 12 customers walked away in the span of 15 minutes. I know this because I ordered a cinnamon pretzel that had to be made because no food was in the display case, except just regular salt pretzels. We only waited 15 minutes for the pretzel but the wait wasn’t the issue, the wait was perfectly fine. The customers were being turned away because the employees simply said no more items were being offered only the regular salt pretzels already made. 12 customers came and went as we waited for our 1 cinnamon pretzel (which they also salted). Sad, seems this stand lost a LOT of business due to the workers. I would look into it. The last customer we saw approach left in a huff because they wanted 4 meals but were told “we only have what we have” by the employee. Staff was rude and dismissive, sadly. Lorena S.(cashier), and black older male(30’s).

To be such a huge establishment, I was very dissatisfied with the quality of food. My lil girl wanted a pretzel. Needless to say, with so many associates working at such a large mall, verses the associates keeping up to par and baking fresh the different kind of pretzels they sale, they give my lil girl what seemed and looked like a 5 hr reheated hotdog pretzel. My lil one said it had a gross taste. All they were making were the original pretzels and the ones with cinnamon and sugar. Poor experience and poor quality of food. I also noticed the workers were cross-contanming their food items to prepare the pretzels. I saw no one running the booth but a bunch of folks who had no idea on what too do. Poor and dirty experience.

They wanted to argue and lie about a simple question statement.. they have 5 or 6 people there and I asked if I could pay for and wait on pretzels I wanted.. they said the ones in counter are fresh we repeated our question and again they ignored and didn't answer questions .. I didn't ask that question if they were fresh .. MY FRESH YOUR FRESH. MY FRESH HOT RIGHT PRETZELS I WANT ARE DIFFERENT SO I APPRECIATE COMMON SENSE AND RESPECT. I DON'T COME HERE AS MUCH AS I WANT TO BECAUSE CUSTOMER SERVICE PEOPLE TAKE CUSTOMERS FORGRANTED NOWADAYS.

On Thursday May 09,2019 I was completely disgusted by the food service at the mall. If one restaurant allows this to occur, it’s only safe to say this occurs all around North Star Mall! Right where they roll the dough and make the pretzels there were roaches roaming around. I took a picture after I notified the employee who shrugged it off as if this was a normal occurrence. And decided to post a google review with the photo. Even after the employee scared one of them away the other ran right under the register. Please be careful when you order food from this place or any where in Northstar Mall. These little roaches multiply by the hundreds. Where there is one, there is plenty more.