Ya Kun Family Cafe

First time encountering such behaviour at any yakun branches. The male staff preparing the eggs was inconsiderate and not professional. He almost cracked my egg into a plate that was visibly dirty, with an egg shell. I had to stop him and request for that to be removed. He was also not skilled at cracking eggs as there were egg shells in my plate of half boiled eggs. Giving 3 stars as the food is actually not bad.

Patronised Ya Kun at CK Tang on 1 Dec 2021 around 3pm. I walked up to the coffee counter to request for a fork. Your 2 staff – the coffee making uncle and the cashier girl (see photos) were chatting amongst themselves. They are fully aware that a customer is standing in front of them who needed something (eye contacts were made) and yet they totally ignore my request and continue chatting as if I was transparent. After waiting for some time for them to finish chatting, no initiative was made to check with a customer standing right in front of them who asked for a fork which they can just pass over in few seconds so that I can go off. I requested again as I suspected they could not hear me for the first time and I needed to catch their attention so they can stop chitchatting and attend to me. Fork was then passed to me. After which, I informed your male staff that there was a cockroach below the table besides me and showed him the photo. I requested for him to clear away the cockroach. Instead of apologising for the cockroach, your male staff started to get defensive and shouted at me that cockroaches came from outside Ya Kun premises and it is not due to Ya Kun. It doesnt matter cockroaches came from outside or inside Ya Ku due to bad hygiene and I merely ask your staff to clear the cockroach. Does Ya Kun expect customers to drink their coffee with a cockroach beside? Will it take very long or a great hassle to clear away the cockroach? And most importantly, why is your staff raising his voice at customers? No customers would want to walk to a coffee place and get shouted at for nothing. Totally zero customer service and shouting away at customers. If your customers require something, a spoon, more milk etc, just accede to the request which take few seconds. And the cockroach,  you do not just tell your customers that the cockroach came from outside instead you should check your whole premises to ensure it is clean and not infested with cockroaches. What is your point to tell your customers it is not from your premises? Who would totally believe anyway? After I insisted that the cockroach should be cleared away, your staff then went to get his broom. Such an experience at Ya Kun CK Tang.

One of the bad ones I have been. Eggs are not cooked well enough (a lot of transparent egg white) but service staff was willing to change for better ones (still not the best). Toast quality is no where near the other outlets (bread is still soft with limited amounts of butter). Still a good place to visit so that you will appreciate the better Yakun outlets out there.

4 Feb 2022: Coffee has improved compared to before. Not say good or super good, but at least I can finish the cup. Egg is good, just that it cooled down. Also, noted a change in staffs. 10 months ago: My very 1st time not finishing a small cup of coffee. Coffee is overly bitter and service is bad. Chinese manager (from accent) and Chinese staff (from name tag) show no remorse. They continued to serve the same batch of coffee as replacement to us by adjusting water and milk ratio. My mom gave back her replacement cup of kopi o kosong. So you made your judgement, locals returning local coffee. First time somemore... PS. I left the place with the amount of coffee as shown in pic.

Terrible. 21 May. 5 20pm. Ordered kopi siew dai small cup. Saw the guy use takeaway paper cup. So I said I want the small cup as I want to dine in. The staff said they close at 5.30pm. Shouldn't they tell me they are closing soon before I make my order ? Then, I can decide not to buy and go to another shop