Kfc

***PLEASE DO NOT BUY*** If possible I would give 0/5 star. -Bad Customer service. -Dishonest Staff. -Chicken is not Crispy. -Chicken is Dry like powder. On 15th Aug 2021, Sunday at around 9.00pm. My Kids wanted KFC, I placed my order using the KFC app. Ordered the new 5pcs Cereal Crispy Chicken meal, with additional 3 set of cheese fries at Junction 8, KFC. Upon my collection I requested for Thigh, drums and wings meat as my kids doesn’t like the Breast meat. I was served by a Malay Aunty wearing scarf. Her name tag was unclear and I won’t mention her name here. Moving on, She immediately told me that she’s has packed the meat which can’t be changed. I asked why? She told me it’s packed accordingly and she included all the different kind of meat cut. Which I assumed a mixture of “Thigh, Breast, wing and drums”. So I trust her and didn’t insist to change. Shortly, a Malay uncle came to collect his order. He speak in Malay, requested for certain meat cut, she immediately unbox and rearrange accordingly for him. I felt very unfair by her action which is not ethical and unreasonable. I didn’t want to create a scene there as my kids want KFC badly. Next, she packed my cheese fries in a mess, with disrespect, box wasn’t covered properly and fries were sticking outwards. This is too much and I told her for prepare a new set of cheese fries for me. She gave me unpleasant tone “have to wait ahhh” I was like fine. Please go ahead. The preparation took around 8mins, she prepare for me in a well manner as I think she realised that she might get into trouble if I raise a feedback. When I’m homed, I prepare the meal for my kids, the cheese fries were fine. But the Cereal chicken was horrible and it’s all breast meat accept 1 drum. My kids were very disappointed and I’m very disappointed by the service. This is the last time and I won’t recommend anyone to go there. Bad experience and some sort of racists service given. *This is not a made up story, you can feel free to contact me personally and my Invoice number is 9174. I will not delete this post and review as my statement is true. Thank you!

Wow! I am genuinely surprised by the service I've received. Before getting your food, you would have already lost your appetite to eat. 1. Cashier was not welcoming and gave me an attitude which was utterly disappointing. 2. The food collection staff were okay and were kind. 3. The food quality is seriously disappointing. I have been eating there since I was young and the food was really good. I was really expecting the food to be good today but they proved me wrong. The chicken was not crispy, burger was lackluster and overall the food wasn't hot except the mash potatoes.