Hua Zai Roasted Duck

This is to share my personal experience with GrabFood Singapore on Friday 5 July 2019. The food I ordered from GrabFood is from “Hua Zai HK Style Roasted Delight Rice & Noodle (Sembawang Outlet). It is located at: Blk 463 Sembawang Drive, Sembawang Riverlodge, #01-01, Singapore 750463. This food store have several branches in Singapore. I ordered a whole roasted duck as well as 1/2 kg (500 grams) of Char Siew via GrabFood at S$ 40.50 Nett (after using a S$20 Grab Coupon) for my family. When the food arrived and my mum open the packing, she found that the Char Siew is “extremely little” and suspected something is amiss. She then contacted me and I rushed home to attend to the matter. I then took out my “Digital Weighing Machine” and found out to my horror that the Char Siew only weigh “360 grams”. I contacted Grab Hotline and was told to file an “online customer service support”, which I do so later. As the food shop is nearby my house, I took the whole food package and paid them a visit. The shop staff don’t seemed to be bothered to my complain and directed me to call their person-in-charge (PIC). After several attempts, the PIC finally answered my phone call. The food menu has indicated 1/2 Kg (i.e. 500 grams) for the Char Siew and why I am only given 360 grams? This is a shortage around 25%. At the end, the food shop finally gave me a “300 grams of Char Siew” as a “make up” after a long wait around 30 minutes. This case shouldn’t have happened. It is unknown and remain a question mark whether the food stall staff or the Grab delivery boy has short-changed or taken my “Char Siew” initially. A lot of time and effort have been wasted on this matter if the related party are sincere doing business ethically.

The food is not bad. But the photo you're looking at cost me 19.90. It's a tad bit too ridiculous la. Many other similar complaints about the portion size as well. Have complained before but no difference. P.S. no idea why but can't upload my photo here. But basically, the portion size is pathetic la.

Used to be very good (5 stars) but over the years went down a lot. I have been patronizing the stall for over 10 years. For seven years it was run by a big brother assisted by a younger brother. Service was good, they made all the roast meat there. And tasted 5 stars. Then the brothers from KL moved on and a strings of CMI (cannot make it) guys took over. Bow it is not bad but just ordinary roast meat.