Cold Stone Creamery

I love the product. When I'm in town, I always stop in for a treat even thought there is always something not working like their rewards system or shake machine. Today was probably the worst though. The lady who took my order made me feel uncomfortable. Overall, her demeanor and body language made me feel sad. I sympathize that there is probably more going on than what I can see, but I hope she can find a happy place in her life or another job where she can better enjoy herself.

Literally never posted a review/ been one to complain but this location has had trouble getting a simple item (a blender) to make customers such as myself a third of the menu items like shakes and smoothies 👎👎 this has been a problem the past 3 times we’ve visited in the past year and a half…. Absurd

Awful customer service. I was the only customer in the store and I told the employee it was my first time trying Cold Stone Creamery hoping she would have guided me through their ice cream options but instead she just stood there looking annoyed as I spent 10 minutes reading all the signage myself. What I ordered (a small) ended up ringing up to over six bucks and when I politely asked what made it six bucks she said, sounding annoyed, well the ice cream you picked was 5 dollars to begin with (idk... I just pointed at a picture and said I'll take that).... The young lady who was working is clearly not cut out for customer service!! The ice cream was of course delicious...