Burgerville

Last time I had Burgerville was in Portland about 10 years ago, it was horrible. My family decided to get Burgerville today and I have to say it was delicious! Fries were hot and crispy. Burgers nice and juicy. Strips amazing!! And can't beat the milkshakes. The young lady who took my order was very polite and also the young lady at the window was very polite too. This location and this experience has redeemed Burgerville for me.

Ordered through the drive thru. The guy taking the order was very helpful and polite! The person handing out food, has 0 public skills! Had to even ask to have my fish & chips box put in a bag, as it wasn't going to stay closed. When I asked for ketsup and fry sauce, he acted so put out! Food was good and shakes are fantastic!!

I think it would be better to put the closed sign out rather than to put out an inferior product with extremely poor customer service. I understand about not being able to hire staff and taking whoever shows up. I’m really sorry that I inconvenienced the drive through “order taker”. I drove 3 miles and found out that the fries and chicken strips were not freshly cooked. The fries had probably been under a heat lamp for who knows how long and the chicken was obviously warmed up. Won’t be going back to BV.

The lobby was closed when I went through the drive thru, but not sure if that's an all the time thing, or because of the time I was there, which was was rather late. That being said, the food was hot and good, and the service was friendly. I got the chicken and chips, and the tenders were some of the better I've had. One negative note... my roommate ordered a burger and stressed a few times that she wanted no onions (she's allergic), but got them anyway. So you may want to double check your food as she did if you order something left off.

Dirty place. No professionalism what so ever when it comes to putting food into bags at the drive thru window orders. My hamburger was upside down and my French fries were thrown into the bag, completely out of the small bag they came in. My fries were thrown on top of the French fry bag. I don't understand this behavior as no bad words were exchanged by either party. I chock it up to just not caring about thier customers. Please pay better attention Burgerville employees.