Starbucks

I’ve been a fan of Starbucks years get Starbucks almost every day. This location in particular though is always a let down. Today I stopped by after work thirsty as heck and order a new trending drink “water with peach juice” just as it sounds it’s just water with peach juice added. Total for two of them in venti it’s around a $1.75 total. At the speaker I give me order revive my total but when I go to the window I’m told that they rung it up wrong and when I explain how if that’s exactly what I have been getting and almost exactly what I always pay (tax varies)the girl at the window gets another girl with pink bangs and tells me that they can’t do it like that anymore and they have to ring it up as a customized tea and that the total is $9.95. Now I don’t wanna assume that the girl just pulled that out from “somewhere” but it was literally rung up perfectly fine before. Why go out of your way to change it to “customized tea” when the whole reason for the drink is for it to be a cheap drink. I’ve worked retail though so I know sometimes district managers, store managers or franchises owners can sometimes be A holes so I don’t wanna blame the girl if it really is what they were told to do. So I told them to cancel it. And instead of going home I drove to Buford and was able to get it up there no issue. So I’ve at least narrowed it down to being an issue at this location I just down know if it was an issue with the girl that I was trying to save some money or some other member of leadership that’s so unhappy with their job that they’d go out of their way to make sure these drinks are rung up as teas! It’s just peach juice with water added and shaken up!

I have been a partner off and on for 12 year and this was my original store when I moved to Georgia. The partners are generally nice but there is an obvious constant shortage of people to work which affects the store as a whole Which may or may not be completely out of the stores control. Wait times are long. Drinks are not filled to standard sometimes even leaving an inch of room making a grande seem like a tall. Food is cold. Customer connection is limited at best. The staff do their very best but it is obvious that they need more support, especially during peak. This is where higher management may need to come into play and help if possible.