Wendy's
11300 County Line, 35756 - Madison
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Came here wait 5 min nobody said anything I had to say hello ,before someone said anything back then they took my order what I roder was a number 6 and number 4 both large one with fries and one with chili well fries was cold chili was not a large the number 6 was supposed to be a spicy chicken and it was a regular chicken I also ordered sweet tea and strawberry liomand well sweet tea was not tea it was a mixture of drpeppper and coke
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Put in mobile order for dine in right before we pulled into the parking lot. Dinning room closed. Went to drive through. Told me to pull to the window. Window told me order was not in yet and takes time to process. I asked the person if I should pull over to the side she said yes. After 10 mins of waiting. I pulled up to the window and they are like yeah sorry. She hands me cold food. The nuggets were burnt and hard yet cold. The sweet tea looked like water and tasted like sugar water.
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Our fries, burger, and salad were good and seemed fresh. The Frosty-cino, for clarification, is just iced coffee with a bit of creamer (I was expecting something maybe a bit different). The coffee was pretty bad, I can't recommend it. Customer service was slow and one employee was polite but the other didn't speak a word to us at all.
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The breakfast was terrible. We waited after paying for almost 15 minutes. One of the sandwiches, chicken, was fatty which does happen from time to time. Two of the sandwiches had a curdled hollandaise sauce on it. It was so flavorless we had to look up what was supposed to be one it. One word to sum it up, terrible.
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This is the 8th time we have tried to come here around 920-30 and they are "closed" with staff inside just not answering while they have cars lined up. I called and was told they closed early due to staffing issues when I drove by and saw people inside and someone sitting outside having a "smoke break" Foreal ridiculous and a waste of time all the cars that were in line are now at Sonic. Makes me feel bad for the owner and how much money they are out while paying their employees to not do their jobs.
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Tyler Magee is one of the best workers yet! Always serving to the best of his ability and making sure customer's needs are set. I heard recently he is being promoted to Manager and he surely deserves it. I go to the drive-thru just to see him and actually appreciate the politeness in fast food for once.
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Clearly understaffed. Can’t even man the drive through properly when the dining room is closed. They’ll take your money for a mobile pickup then make you wait 20 minutes in the drive through
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This is a luxury Wendy's. Who would have thought that Wendy's would look so nice. You already know about the food, but their customer service is pretty good too!
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