Pizza Hut

Called to place an order at 10:30pm and after employee reassured me that the order would be made and ready to pick up in 15mins I pulled up and lights were off, location closed and nobody picked up the phone anymore. Extremely disappointed with the poor service employee provided being that she completely made it seem as she was legitimately taking my order, provided me with specials and even gave me a total amount for my order. It would be much nicer and logical to let the customers know it is too late to place an order instead deliberately fooling clientele.

The online reservation suggested a Pizza Hut location 5 miles from my address, when there is another one is less than a mile away. I failed to notice this error and ordered a pizza from the wrong place. This is apparently not unusual, as the correct location immediately suggested that this is what happened. Fortunately, the wrong location, when contacted, promised to refund my purchase. Everyone, except the computer, were very helpful and courteous.

I ordered through the Perris, CA, website. I verified it was going to Perris but when I hit the order button the order went to Oceanside,CA. I called, got the call center after 11minutes. Call center said I had to talk to the Oceanside store and they would transfer me. I waited for someone to pick up but after 37 minutes nobody answered. Good thing I Opted to pay in store. Otherwise I would have paid for pizza that was too far to pickup.