Noodles & Company

Our order was supposed to be ready at 7:12pm. We did not receive our food until 7:35pm. Everyone was goofing off except for one cook trying her hardest to push out orders. 3 cooks and only 1 was truly working. One of our meals was made incorrectly. They asked for it to be made again. After 10 minutes of it not being made, the man at the front asked the cooks to make it again. The cook said “Oh, I forgot.” Another 5 minutes goes by and they had to ask her for it again. We went to ask for a refund after waiting so long. We were told it would take 24 hours. We asked if there was anyway to get a cash refund. We were told that was not possible. The man, who I’d assume was the cashier, then threatened to call the police and escort us off the premises for simply asking. He then said “You can only get your food or get out.” He would not process the refund. He started repeating “The customer ain’t always right” while grabbing the phone and dialing. He started cussing at us while waiting for the phone to ring. The man stated, “I bet with your privilege you think you can always act this way.” We arrived home and we’re missing the garlic bread and extra noodles that were ordered. We will never be visiting this store again after being treated this way. There is absolutely no reason for an employee to be cussing at customers and calling the cops for simply asking for a refund.

Ordered for online to-go, my order said it’s was going to be ready by 6:08pm and now here it is 6:23pm.There’s no way an online order should be taking this long. I asked “was my order ready?” And was told “they’re waiting on my chicken”. At 6:26pm I finally received my Caesar Chicken Salad, when I’d checked my food I was impressed and very satisfied with the presentation of my chicken, ranch and greens.