Firehouse Subs

Hook & Ladder sub was very good. The Salad was nasty. The salad could have been forgiven if the manager had treated my wife like a valued customer. She told her that it "looked just fine to her" and didn't see anything wrong with it. As a paying customer it was not appetizing at all. I've been to this location often but no more. This franchise needs to consider some customer service training or a new manager. Sorry to sound harsh but there are to many options to go for lunch to dine at at one who doesn't appreciate a customer.

My mother came in in a hurry tonight and asked for a medium sub Combo with turkey, provolone cheese and tomatoes. And specifically asked for nothing else. (No sauces, no lettuce, nothing) Instead we got a sub with Ham, lettuce, and no cheese. To make matters weirder we got a recipe that claimed we order a Combo sub with Turkey... and nothing else. 2 stars cause they got the bread and tomatoes right; and we still got our selective soda and chips.

We came in the first time with two separate orders I wanted a turkey club no ham turkey and bacon. The other sandwich was a hero double meat. Get home I have no bacon and everything that was on the Hero. The two Heros on two separate orders was switched around. Spoke to the Manger Yolanda who said to come in and they would fix the sandwiches. Went in this past Thursday Spoke to a guy which was the lead and explained everything. The guys were friendly no problem with that. However there was four guys standing back there and the restaurant was dirty. Like the saying go if you got time to lean you got time to clean. There is no way the tables should have been dirty chairs not pushed in and floors needed to be swept. Honestly the place wasn't even busy so they could have even wiped the glass entrances. So maybe they need to be seeking a lead that's not going to just be chilling when things need to be done. How do it look four workers just standing there and your business establishment is dirty!!! Then I get home and my order was still wrong smh like for real how hard is it to read a ticket and follow instructions. This shift can definitely use some more training!!!