Soosh

Upon checking in the front desk staff were amazing, vibrant, full of energy and helpful. We ordered some food from the bar before going to our room thinking it wouldn't be too long, maybe 20 to 30 minutes. Ended up waiting 45 minutes for a pizza and tacos. Eventually got to the room and the TV didn't have any sound. Ended up fixing it myself after calling guest services and being on hold for a while. When opening up the bed, the sheets were filthy and the bed and pillows were full of hair. Clearly wasn't changed after the last guests had been there. The front desk attendant (not the ones from check in) tried looking for a new room but apparently couldn't find anything available. I was told they would change the sheets and I requested that the entire bed be redone. I was then offered a breakfast voucher but that too was unavailable. Ended up not wasting time going down for breakfast.

Positive: I liked the pool a lot, it¿s right next to the fitness center and the pool was warm on a winter day! Had lots of fun. Negative: I didn¿t like the fact my hotel card wasn¿t opening my room so i had to go to the front desk, it took a couple of times for it to work as well as to enter the pool.

The lobby and outside appearance of the building are very beautiful. Our room was clean and neat. It is quiet at night and easy to sleep. The beds in the room are quite high and there were a few scratches and stains on the floors, walls, and bedpost. The mirror was cracked. The toilet stopped working twice and each time we would have to wait 15 minutes for someone to come up and fix it.

Positive: The location was great. We go to Stamford frequently to visit my daughter. There was so many things wrong with this room. Sodispleased with our stay. We booked it because it said there was a pool. we got there & told closed due to construction. Negative: Not happy at all. arrived about 7pm. phone & TV not working. Maintenance was still repairing them a 9:45. Lamp shade damaged. TV control not cleaned. Bathroom had dirt in corners. Headboards heavily damaged. Pool closed. booked it because of pool.