Jean's Beans

Please stop in if you pass through Watertown or surrounding area. Me and friends were on vacation and stopped in and they were the friendliest people we've encountered anywhere. We got a boatload of food and everything was superb. The fish sandwich was a particular highlight with a subtle and sublime tartar sauce. If ever again I'm anywhere in upstate NY, I'm going out of my way to come back.

Quantity over quality. Bland haddock, over battered. Fries are good, 3oz portion cup for side Mac and cheese that had way too much oil in it separating from the macaroni. Rolls are good and shrimp is awesome. Couldn’t eat the tartar sauce. It was ALL mayo, and not the good kind. Second time eating here and second disappointment.

And they did it again. A great place to make you feel right at home!!! Personable service hasn’t died here. You are definitely one of the family. Go for the salads. Or the fish dinners. Or OMG. The rolls. Just do it. If you have read this far. You could of already been five mins closer to your new family favorite!!!! A must stop location. Check it out and support local!!! Can’t wait for the next visit!!!

I really wanted to like this place. I was a first time customer and was really hoping the best. I’ve heard only good things about Jeans Beans, but to my surprise, there are a few concerns. Upon entering, it was super chaotic and confusing. I wasn’t sure where to go or what to expect. I thought that it was a restaurant but it wasn’t. I was baffled at the amount of fried items they had. Now don’t get me wrong, I love fried food, but I was stooped at why they only tend serve fried entrees. The young man at the counter was nice and tried his best to explain how the ordered process works. I appreciate that. But upon closer review, I found that it was kind of dirty. It looked like the kitchen area hadn’t been cleaned in a while. This concerns me. As a paying customer, we expect that food businesses are keeping things tidy and clean so that nobody gets sick. Secondly, I noticed that nothing was fresh. Because of the setup, you’re able to see everything getting cooked in front of you. I was disappointed that the haddock fish they are so popular for was frozen. 😔The fish sandwich I got wasn’t too bad, but it was bland and oddly put together. The sides were SO small! The potato salad with egg was okay. I felt it could’ve had more flavor, but to each their own. The Mac and cheese was okay. The only good thing about Jeans Beans was the custard filled donut I bought alongside some brownies that looked good but tasted like old brownie batter (uncooked). The custard filled donut was SO GOOD. I loved it. Overall, because of the fast paced environment and the confusing set up, it’s no surprise that employees were frantic and in a rush. The older woman at the counter near the cold salads was not very friendly. She was very cold and didn’t smile once. She kept rushing us and even got bothered when we said we wanted to purchase a few things from her bakery section. I’ve worked in food business for a few years and even managed a sweet shop. I know how stressful it can be when things get busy. HOWEVER, world class customer service and great quality food should be number one priorities. If the customers don’t like the food, they may decide not to come back, BUT if the customer service was exceptional and friendly customers may be more inclined to come back. The vibe I got from this place is “expensive hospital food.” I know this is a long review but I’m passionate about food. I had high hopes for Jeans Beans, but I will not give up on them. I hope that they do better and maybe sometime in the future, I’ll come back. And as another extra tip for Jeans Beans, seasoning the chicken or fish could be a game changer.